Privacy Policy | south-y-fireplace

PRIVACY POLICY for Fired Up Fireplaces

Fired Up Fireplaces is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://www.southyfireplace.com/.

“Service” refers to the Company’s services accessed via the site, including the ability for users to set up service apartments, make an online estimate, or use our phone number to contact support here at the store.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here): Terms of Use and you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as referral source or how you heard about Fired up Fireplaces.

Personal Information includes your first and last name, email address, phone number, property address, billing address, and credit card information upon inquiry. We collect some of this information online through our website, or if you come into the store to purchase or browse.

Information that we collect via technology:

To activate the Service, you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Information unless you choose to do so voluntarily (for example, by contacting us for support or providing feedback).

Information you provide us by going to our website, making an online estimate, or filling out a service document:

When you create an instant estimate or fill out a service or repair document, some information will be stored on our business portal so we can contact you about service, site visits, or fireplace injuries. None of this information is given to anyone outside of Fired up Fireplaces or Fireplace Service and Repair without your permission upon inquiry. Information that may be saved includes phone number, first and last name, property address, and what fireplace fuel you're injuring about.

Children’s Privacy

The Site and the Service are not directed to anyone under the age of 18. The Site does not knowingly collect or solicit information from anyone under the age of 18, nor does it allow anyone under the age of 18 to sign up for the Service. If we learn that we have collected personal information from anyone under 18 without their parent or guardian's consent, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at sales@southyfireplace.com.

II. HOW WE USE AND SHARE INFORMATION

Personal Information:

Except as otherwise stated in this Privacy Policy, we DO NOT sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties. With approval from you, we do share Personal Information with vendors who perform services for the Company. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users to answer questions, solicit feedback, and provide technical support.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.

In the event we undergo a business transaction, such as a merger, an acquisition by another company, or the sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

III. HOW WE PROTECT INFORMATION

We DO NOT share your personal and impersonal information with any 3rd parties. If you are having issues with information getting out, we urge you to change your passwords and contact the customer support for the website where the information has been taken. We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing technological security measures, including encryption, firewalls, and Secure Sockets Layer (SSL) technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed due to breaches of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

Your information is used for contact, appointment setup, inquiries, and payment. We may use your personal information for marketing purposes related to fireplace sales and service. If at any time you feel as if we have used your information falsely for marketing, you may opt out of us using your information by contacting Fired Up Fireplaces business email, text, or call to stop any messages you feel do not align with our policies on marketing.

V. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices of those websites or for the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed via a link on our Site or through our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before using them. We offer links to distributors’ websites (to view the fireplace you are interested in) and to our service and repair website (for direct contact with the service phone line and to set a service appointment).

VI. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address on your account or by posting a prominent notice on our site. Significant changes will take effect 30 days after such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

VII. SMS DISCLOSURE

SMS disclosure: By providing a telephone number and texting us, you consent to receive SMS text messages from South Y Fireplace about our services. Message frequency may vary. Message and data rates may apply. Reply "STOP" to opt out of further messaging and "HELP" for assistance or call 530-541-6833.

**Opt-In** – Consent is obtained before sending messages. Subscribers will receive a confirmation message upon opting in: "You have successfully been subscribed to messages from South Y Fireplace from this number. Message frequency may vary. Message and Data Rates may apply. Reply "HELP" for help. Reply "STOP" to unsubscribe."

**Opt-Out** – Reply "STOP" at any time to unsubscribe. You will receive a confirmation message: "You have now been opted-out and will receive no further messages from South Y Fireplace from this number. Reply "START" to resubscribe."

**Help** – Reply "HELP" for assistance. You will receive: "For additional information, please call South Y Fireplace at 530-541-6833. To opt-out, reply "STOP".

**Privacy** – Your information is used only for the stated purposes.

VIII. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to sales@southyfireplace.com.

Last Updated: This Privacy Policy was last updated on Jan 19, 2026.